Sales Training
Paul Vincenti specialises in sales training. The following are the principal subjects that he specialises in.
An overview of the Sales Process
Sales through Service
The Psychology of Buying
Consultative Sales
Understanding the Sales Process
Qualifying your lead
Probing for the Needs and Wants
Overcoming sales objections
Benefit Selling
Closing the sales
The power of feedback
Customer Relationship Management
Loyalty and referrals
Customer Care
The following are the range of skills we offer training under the customer care banner.
Dealing with demanding customers face to face
Dealing with Customers over the phone
Replying to letters of complaint
Dealing with talkative customers
Dealing with picky customers
Dealing with showy customers
Dealing with belligerent customers
Advanced listenings
Handling complaints professionally - how to calm people down
Turning complaints into opportunities
Delighting the customers and investing in loyalty
Behaviour and how it affects the behaviour of customers