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  • Courses

  • All our courses are crafted to your organization's actual training needs. Below are just some of the courses we are able to design and deliver for you. Your specific training needs may require that we use techniques from a variety of skill sets. Send us an email with your request for details of your chosen course or contact us so that we can help you to determine the correct course details for your specific needs.

    A list of some of our courses:
    Note: We do not hold public training courses. All our courses are bespoke. If you have particular requirements for your course, contact us and we will gladly put together a quote for you. Our courses do not include videos from the Videoarts library.

    Should you prefer to design your own courses after purchasing a course from our Videoarts library, please specify which course you are interested in. Video arts supply all the appropriate course material and trainer notes to allow you to hold your own in-house training sessions.

    • Sales

    • Preparing for a sale first impressions
      Introducing oneself correctly
      Starting with the right impression
      Questioning techniques, probing for the customer's needs
      Establishing a customer's needs intensity and prioritizing these to sell professionally
      Matching their needs to you products or your services
      Overcoming objections to purchases
      Understanding a product/services benefits - selling benefits and not just listing features
      Dealing with sales jargon and sounding genuine
      Closing the sales
      Closing techniques
      Maintaining customer rapport after the sale

    • Customer Care

    • Dealing with demanding customers
      Dealing with talkative customers
      Dealing with picky customers
      Dealing with showy customers
      Dealing with belligerent customers
      Overcoming all objections and avoiding conflict
      Advanced listening skills to appease and serve the customer better
      Handling complaints professionally - how to calm people down
      Turning complaints into opportunities
      Delighting your customers and investing in loyalty
      Treating customers as an asset and an investment for long-term profits
      Internal customer care issues within the workplace
      Behaviour and how it affects the behavior of customers
      Moments of truth - choosing the right behavior with our customers
    • Body Language:
      non-verbal communication skills

    • How to tell if they are anxious, intimidated or lying to you
      Your body language and how to adjust this to make others feel comfortable with you
      How to build trust without saying anything
      Studying body language tells: The eyes, lips, the face, the head and neck, the arms, hands the legs, the torso, posture.
      Body language in meetings, interviews, negotiations, sales meetings, customer interactions

    • Communication Skills: verbal

    • The thing about names - using a customer's name and titles appropriately
      Speaking with confidence and assertiveness
      Avoiding submissiveness and aggression when communicating to people
      How to say no to people
      Dealing assertively with demanding people
      Tone of voice and how this affects the messages you give off
      Speed of speech, verbalizing words and articulating correctly - it makes a difference
      Telephone communications - the things you never knew about speaking on the phone
      Opening a phone call, correct introductions
      Staying in control of the phone call
      Sounding helpful and professional
      Closing a phone call and leave a voice mail message
      Mobile phone etiquette

    • Written Communication Skills

    • Writing powerful letters
      Writing effective professional emails
      Writing memos and announcements
      Business letter writing
      Writing to upset clients
      Writing a report - the challenges and pitfalls opportunities and skills of writing impactful reports
      Business culture and writing
      Choosing the tone for your letter - formal or informal
      Correct opening and closing line
      Titles, names and signing off.
      Giving and receiving feedback


    • Presentation Skills

    • Preparing for a presentation
      Deciding on the content of your presentation
      Designing and testing your presentation
      Visual aids and PowerPoint
      The key to confidence - overcoming nerves in presentations
      Delivering a confident presentation
      Using simple understandable English
      Closing the presentation
      Handouts, the Do's and Don'ts
      Back-up systems in presentation
      Anticipating and taking questions
      Handling difficult questions, hecklers and difficult participants
      Using eye contact with your audience
      Using Visual, Hearing and Feeling channels in your presentations
      Projecting your voice
      Using a microphone
      Sounding and looking confident


    • Train the Trainer

    • One to one training skills
      Preparing for the course - designing one to one sessions
      One to one training delivery
      Checking equipment, testing your course
      Involving the learner
      Motivating them to keep learning
      Encouraging learners one on one
      Praising the learner
      Tests
      Continuous learning cycle in the workplace (double loop learning)
       



    • Group Training Courses

    • Dealing with groups of people and learning styles
      Designing course material for a variety of skill standards
      Building your course material
      Developing testing your group exercises and role plays
      The learning cycle - working with adult learners
      Learning modalities - how to make you training even more effective
      The trainer's delivery and communication style
      Using humour and involving your audience
      Creating or Working with a Training Needs Analysis
      Identifying training needs and barriers to learning
      Validating the course and its effects on performance



    • Negotiating

    • Establishing common ground
      Verbal and Non-verbal behavior in negotiations
      Concessions and trade-offs
      Dislodging a deadlock
      Avoiding agreeing to separate aspects of a negotiation
      Agreeing to disagree
      Win-win negotiations



    • Management and Supervisory Courses

    • Presentations
      Writing skills for managers
      Communication skills for managers
      Criticising your staff for performance
      Praising your people for performance
      Disciplining people
      Recruitment and interviewing skills
      Appraisals interviews - bringing the praise back into appraisals
      Designing an appraisal document
      Testing the appraisal document
      Launching the appraisal document
      Leadership skills for the manager
      How to motivate your team
      Holding a meeting- preparing, controlling and chairing meetings
      Holding teams meetings
      Supervising people
      Coaching skills for managers
      Delegation techniques
      Mentoring
      Dealing with the grapevine
      Managing change in your workplace
      Project management for managers
      Time management skills for the busy manager
      The manager as a facilitator and leader
      Helping managers assume their role more fully
      Dealing with conflict
      The exit interview
      Developing your team
      Providing information in the workplace